Privacy Collection Statement
LeptiGlow collects personal information about you to perform its business functions and activities. By providing your personal information, you agree to its use and disclosure in accordance with this statement and our Privacy Policy.
If you do not agree, please do not provide your personal information, as we may be unable to supply you with the products or services you require. We may disclose your information to related entities, third-party service providers, or contractors appointed by LeptiGlow to perform services on our behalf (including website and data hosting, shipping, and payment processing), as outlined in our Privacy Policy.
We may also use your personal information for direct marketing purposes, unless you choose to opt out.
Our Privacy Policy explains how you can access and correct your personal information, how you can lodge a complaint about a privacy breach, and how we will handle your complaint.
Privacy Policy
Our Privacy Obligations
This Privacy Policy explains how LeptiGlow collects, uses, and protects your personal information. “Personal information” means information or an opinion about an identifiable individual, or an individual who is reasonably identifiable.
We take our obligations under applicable privacy laws seriously and have implemented systems and safeguards to ensure your information is collected and managed responsibly.
Being Anonymous or Using a Pseudonym
In some cases, you may interact with LeptiGlow without identifying yourself or by using a pseudonym. However, certain services (such as order processing and shipping) require accurate details to complete your purchase.
Collection of Personal Information
We collect personal information directly from you when:
Sensitive Information
Sensitive information (e.g. health details, ethnicity) is only collected with your consent and when necessary for our business purposes, or as required by law.
Cookies & Tracking
We use cookies and tracking technologies to enhance your browsing experience, analyze site traffic, and improve marketing. You may disable cookies in your browser, though some site features may not function as intended.
Unsolicited Information
If we receive personal information without having requested it, we will destroy or de-identify it where lawful and reasonable.
Use and Disclosure
We will only use your personal information for the purpose it was collected (Primary Purpose), such as completing your order, providing support, or improving our services. We may also use it for related purposes (Secondary Purposes), including direct marketing, unless you opt out.
Direct Marketing
We may send you promotional emails, SMS, or offers unless you opt out. You can unsubscribe at any time via the links in our communications or by contacting us at hello@leptiglow.com.
Overseas Disclosure
Your information may be stored or processed overseas when necessary (e.g., through Shopify or shipping carriers). Where this occurs, we take reasonable steps to ensure your data is protected and handled in accordance with privacy laws.
Security of Personal Information
We use industry best practices to secure your personal information against loss, misuse, unauthorized access, disclosure, or destruction.
Payment Information
Our online store is hosted on Shopify Inc.. Your payment information may be processed via Shopify’s secure systems or PCI-DSS compliant payment gateways. Credit card data is encrypted and only stored as long as required to complete your transaction.
Access to Personal Information
You can request access to the personal information we hold about you. We will provide access unless there are legal or safety reasons preventing us from doing so.
Correction of Personal Information
You may request corrections if your information is inaccurate, incomplete, or outdated. If we cannot make the correction, we will explain why and outline your options to escalate the matter.
Complaints
If you believe your privacy has been breached, contact us at hello@leptiglow.com. We aim to resolve complaints within 30 days. If unresolved, you may escalate the matter to a regulatory authority.
Policy Updates
We may update this Privacy Policy to reflect business, legal, or technological changes. Updates will be posted on our website, with the date of the latest revision clearly noted.