Domestic Shipping
Estimated delivery time is 2–6 business days from the date of dispatch. If you live outside metro areas, please allow an additional 2 business days for delivery.
Order Processing
Orders are processed and dispatched within 1–2 business days. All orders are shipped from the USA via trusted couriers with full tracking provided.
Delivery
Orders are delivered directly to your mailbox or doorstep and typically do not require a signature.
Split or Incomplete Orders
If your order is incomplete, please reach out so we can investigate. In some cases, multiple items may ship separately depending on availability.
Item Not Received
If your order has not arrived within the expected timeframe, please allow an extra day or two before contacting us with your order number.
International Shipping
We currently ship all orders for free within the USA. For international orders, a flat international shipping fee of $30 USD will apply. Please note that international orders may still be subject to local customs duties, taxes, or clearance procedures in your country, which could cause delays beyond the estimated delivery timeframe.
Unfortunately, LeptiGlow cannot be held responsible for these additional charges, as they are the responsibility of the customer. We recommend checking with your local customs office for more details.
*LeptiGlow delivery dates are best estimates only. We are not liable for any loss or damage caused by reasonable or unavoidable shipping delays.
30-Day Money-Back Guarantee
We want you to feel confident with your purchase. That’s why we offer a 30-day money-back guarantee on your first LeptiGlow order. If the product isn’t right for you, let us know within 30 days of delivery and we’ll issue a full refund (excluding shipping).
Didn’t love it?
If you didn’t love the product, no worries — contact our support team and we’ll help with your return and refund.
Multiple products ordered?
For bulk orders of the same item, refunds apply only to unopened packages. Once those are returned to us, we’ll process your refund (minus return shipping).
General Returns
Outside of our 30-day guarantee, refunds or exchanges are only available for faulty or incorrect items. If something isn’t right with your order, contact us and we’ll make it right.
Subscription Orders
Subscription orders are non-refundable once processed. If you no longer wish to continue, please cancel before your next billing date.
How to Cancel
You can manage or cancel your subscription at any time by logging into your account or contacting our support team via email: hello@leptiglow.com. Cancellations will take effect at the beginning of the next billing cycle.